Hello, I'm Gen

 

As a User Experience (UX) Researcher, I am highly motivated by the integrity of the research, which I consider the bedrock to creating great products that work for users. I am a RIVA trained moderator, and an NNG certified UX researcher.

I blend a sound understanding of UX methods and product design process, a love of facilitating creative solutions, and a strong sense of empathy to try and create great experiences for both product owners and users. It's an alchemy I'm excited to practice.

The last project I completed was with Facebook Reality Labs, working on the UX of the Oculus productivity app Horizon Workrooms, which was released in August 2021. Currently, I am with the Service Design and Innovation team at McKinsey. You can see some more of my work below.

Portfolio

 
Improving the American Express experience

Improving the American Express experience

American express

Providing UX research and design across a multitude of projects.

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The new Lightful website

A new SoundCloud feature

SOUNDCLOUD FEATURE

A live real-time DJ collaboration room feature.

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The new Lightful website

The new Lightful website

LIGHTFUL WEBSITE

A website to drive and maintain interest in a new tool.

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Moodboarding for The TaskMaster app

Moodboarding for The TaskMaster app

TASKMASTER APP

A task management app with gamification elements.

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That time I ran 100km in 26 hours in the name of charidee...

That time I ran 100km in 26 hours in the name of charidee...

ABOUT

So who am I? Find out about my story so far.

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